Frequently Asked Questions

Everything you need to know about shopping with Pawsionate.

How long does shipping take?

Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international orders may take 10-15 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed apparel. Items must be in their original packaging with tags attached to qualify for a full refund.

How do I know which size to order?

Each product page includes a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our measurements for the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Yes, Pawsionate is committed to ethical fashion. We work exclusively with manufacturers who provide fair wages, safe working conditions, and follow sustainable production practices.

Can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.