Returns & Exchanges

At Pawsionate, we want you and your furry friends to love your new look, which is why we offer a 30-day window for easy returns and exchanges on all eligible fashion items. All returned apparel must be in its original, unworn condition with tags attached to ensure a smooth processing experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.